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As an emerging field, Service Design focuses on service and experience creation, curation, and implementation. As a practice, service design aims to provide a holistic service to the user through the design of systems and processes. Service design assesses and derives value from a multi-user perspective (customer, staff, and business). It is essentially channel and medium-agnostic and associates experience delivery to the operations and technology producing it.

UX design must often include micro-interaction elements and ways for subtle user interactions. These components make the design more communicative and illustrative while improving its usability. However, user designers must know precisely when and where to include an active motion to enhance usability. For example, on Twitter, pulling down the screen would refresh the content. The screen slides down and bounces back, revealing a spinning wheel. This tells the user that some action has been initiated and is happening at the moment.

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How do you understand your user? What role does empathy play in the world of design? And once you know more about your users, how do you use that data to inform your designs?

All of these questions are at the heart of the practice of empathy mapping. In this blog, we’ll be exploring what empathy mapping is and how it can help to improve UX design.

UX Research and Service Design are both essential elements of the design process. In many ways, they are closely connected, especially regarding personnel, expertise, and resources. However, there are also a few key differences that separate UX research from service design.

These differences and similarities are worth exploring, especially for those interested in UX design and process development. So, let’s take a closer look

In today’s businesses, the IT function is increasingly essential. With more and more services being digitized, products purchased online, and teams working remotely, the acceleration of digital transformation means IT teams are racing to support the resilience and growth of these functions by creating always-on, exceptional digital experiences for both customers and employees alike.

UX research is a vital stage of the design process. In the world of digital design, research can be complex, wide-reaching, and very detailed. So, how do you ensure that your UX research is focused and purposeful? And what role does ideation play in the UX process? In this blog, we’ll answer all these questions and more.

A Design System organizes various disparate components to enable a team to design, realize, and develop a product. The elements of this design system can be used and reused to build a wide range of products and help facilitate designers’ skills and expertise. However, when choosing a design system, there are many elements to consider. And while many believe design systems are critical, some within the industry are divided on their use. 

Below we’ve highlighted the pros and cons of using design systems and attempted to overview how design systems work in the real world. 

GRANDstack is a combination of technologies that combine to enable software developers to build data-intensive, full-stack applications. It is a new generation framework with notable advantages on other such tech stacks, such as the ability to ship apps across platforms much faster, deliver consistent, high-quality UX, ease the transition to microservices and centrally manage and secure entire APIs more seamlessly than alternatives such as the REST (Representational state transfer) method.