A large telecom client has a huge challenge managing data and provisioning services with a high level of quality and reliability. As a result, their IT needs various applications and systems to manage the company’s customers and its rapidly changing needs for rapid and reliable provisioning.
Along with various peers, Radiant was tasked with creating a complex data system and business support systems.
A company’s ability to efficiently and effectively manage change while implementing digital transformation will increase the chances for success. Slow adoption by employees leads to reduced returns and can even result in failed initiatives. Employee ability and engagement is an integral part of the digital transformation process and is often overlooked.
Radiant uses four guiding principles when it comes to supporting our customers on their journey toward digital transformation.
Radiant knows that maintaining a competitive edge it is not only about connecting with customers in new and innovative ways, but also about continuously keeping them engaged.
When we consider customer needs, Radiant considers all stakeholders — executives driving strategy, employees executing work, and customers engaging.
Social distancing has become the new normal during the outbreak of Covid-19. Thanks to the convenience of technology, most enterprises are carrying out internal communications remotely.
While an array of collaboration tools like Zoom and Microsoft Teams are great for instant messaging and meetings, creating a podcast for employees can improve employee engagement organically and conversationally. Distance learning is a key area that is facilitated by internal podcasts in corporate teams.
A good UX design gains popularity because of its visual appeal and how easily users can find what they’re looking for. A website’s top usability problem is that content is structured based on what makes sense to the company and not the end-users.
Card sorting is one of the primary ways to sort out the navigation scheme or structure of an app, website, or prototype that best matches the users’ mental model or conditioning.
It represents how they navigate and expect content to be categorized and grouped.
UX Designing is an area that needs creativity, flexibility (in thought and action), and a data-driven approach. It’s an area of art and science that includes interpersonal and functional roles.
It requires more than the mastery of some useful wireframing tools, interaction design, visual information architecture, visual design, and human-computer interaction. UX design is all about a user-centric approach and excellent problem-solving skills.
Once the business case for Robotic Process Automation (RPA) implementation is approved and a decision is made to move forward, the next step is to understand RPA platforms available and find the right partner who can assist in the transformation. As discussed in the first article in this series, the combination of technological and business factors will help select the RPA platform.
The following are key features to keep in mind:
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