Radiant accelerated Verizon’s Enterprise Transformation with an evidence-based User Experience (UX) project that simplified the user experience for over 10,000 workers in the Network Systems Engineering group.

This project, Network Single Pane of glass (nSPOG), garnered our Verizon customer a prestigious Digital Edge 50 award, which honors 50 organizations for executing digital transformation initiatives with significant, measurable business impact.;

CLIENT CHALLENGE

A large telecom client has a huge challenge managing data and provisioning services with a high level of quality and reliability. As a result, their IT needs various applications and systems to manage the company’s customers and its rapidly changing needs for rapid and reliable provisioning.

Along with various peers, Radiant was tasked with creating a complex data system and business support systems.

IT organization are quickly becoming primary drivers of innovation. IT transformation is critical to keep pace in a highly-competitive digital world by creating and operating a high-performance engine that allows you to see a 360-degree view of your customer, and then it enables the customer experience delivery.

Modernize infrastructure
Radiant will work with you to create a precision infrastructure that is simple to deploy and manage, a secure, cloud-enabled foundation that automates processes, increases agility and reduces operational costs.

How Uncode helps you

The internet is full of webpages and resources that lure users into inadvertently doing something like signing up for a purchase or subscribing to a service.

Dark patterns lead users to deceptive interfaces and can be a cause of privacy concerns. Techniques that promote obscurity over clarity (of course without the user figuring it out) grab attention and eventually transition into a business advantage.

A good UX design gains popularity because of its visual appeal and how easily users can find what they’re looking for. A website’s top usability problem is that content is structured based on what makes sense to the company and not the end-users.

Card sorting is one of the primary ways to sort out the navigation scheme or structure of an app, website, or prototype that best matches the users’ mental model or conditioning.

It represents how they navigate and expect content to be categorized and grouped.

The best UX experiences achieve consistency of elements. Connections between these elements build a harmonious visual system that users can navigate seamlessly. To achieve this, web designers are always finding solutions to visual and organizational problems.

Large amounts of data fit optimally in the rows and columns of a data grid.  When faced with overwhelming content, it is best to let user behavior define your grid-based design approach.

As the world becomes more digitized, billions of internet users provide personal information or sensitive data like credit card details online. Though some online businesses provide a secure channel on their websites for transactions, data privacy issues are still enormous. This is causing unprecedented privacy incidents and inconveniences.

The darker side of not handling privacy thoughtfully includes data loss, identity theft, personal information misuse, cyber threats, and significant financial losses.

As more organizations dip their toes into the ‘agile pool’, it’s important to continuously analyze and assess the customer’s needs to maintain a competitive or market advantage.