The Problem: Navy Federal Credit Union (NFCU) processes an immense volume of documents daily, scanning over 100,000 documents and handling thousands of emails, faxes, and secure messages. Historically, this was managed through highly manual and labor-intensive processes, leading to inefficiencies and a need for modernization.

Solutions Provided:

Radiant Digital partnered with NFCU to streamline and automate these processes using Kofax Smart RPA. The comprehensive solution included:

Radiant empowers a top U.S. telecommunications provider with an advanced data platform, transforming their big data capabilities to support complex analytics and foster data-driven decision-making. Through scalable architecture, automated processes, and enhanced collaboration, the company now leads with innovation in a rapidly evolving digital landscape.

Client Overview:

Client Background: A global telecommunications leader, known for providing advanced technology solutions to millions of customers worldwide, continually seeks to innovate and improve its network operations. With a large network of over 10,000 engineers, the company aimed to enhance engagement, productivity, and training efficiency within its Network IT teams.

In the context of the modern tech sector, user experience (UX) researchers, UX research (UXR) approaches, and methods can greatly improve business strategy.  Though UXR is commonly employed in designing software or devices or as part of the service design process, this practice can also provide essential insight and expertise in formulating business strategy.  UXR leverages a powerful mindset and methodological toolkit to ground strategy in the actual needs of customers or the workforce charged with fulfilling customer needs in UXR oriented toward enterprise software or other tech

One of the most influential psychologists in the 20th century, Abraham Maslow, released a paper in 1943 called, ‘A Theory of Human Motivation. The paper’s central idea was that human needs could be categorized into a pyramid-shaped hierarchy called the ‘Hierarchy of Needs. It’s a revolutionary theory that is still referenced by researchers today, but what does this have to do with design?

IT organization are quickly becoming primary drivers of innovation. IT transformation is critical for keeping pace in a highly-competitive digital world; by creating and operating a high-performance engine that allows you to see a 360-degree view of your customer then enabling the customer experience delivery.  

Small is the new big, and corporate learning is no exception. Learning is no longer limited to classroom environments or heavily structured learning. People, especially professionals, prefer learning on-the-go or in spurts to support their multitasking endeavors and convenience.

This ease can be achieved with modularized learning that is to-the-point and interactive. One technique, Microlearning, breaks large chunks of information into bite-sized nuggets to make content more comprehensible and to promote better employee focus.

Companies need to continually train and upskill their workforce for better performance and results.

Many of them use a gamut of upgraded tools and a mash-up of training styles to make their employee training sessions productive and engaging. People learn best when they can view and relate to the shared material or the trainer. This promotes student-focused and process-oriented learning.

Building highly responsive designs has become more of a norm rather than a trending exercise today. Additionally, many other factors contribute to user experience like ease-of-use, appeal, discoverability, simplicity, and above all, the ability to drive emotions toward a product or service through design.

Radiant Digital has over twenty years of experience, helping customers re-engineer their business processes. This article is the first in a two-part series on business process automation. In this series, we will discuss the evolution of Robotic Process Automation (RPA), how to begin your automation journey, and how to promote success.