Client Challenge: The U.S. Citizenship and Immigration Services (USCIS), through the Office of Transformation Coordination (OTC), is undergoing a significant transformation involving global, web-based technologies and IT support. This initiative aims to provide direct and secure access to USCIS services for applicants and petitioners. Radiant was tasked with supporting this monumental change by offering systems assurance and technical services to ensure the efficient and effective implementation of these solutions.

Client Overview:

One of the most influential psychologists in the 20th century, Abraham Maslow, released a paper in 1943 called, ‘A Theory of Human Motivation. The paper’s central idea was that human needs could be categorized into a pyramid-shaped hierarchy called the ‘Hierarchy of Needs. It’s a revolutionary theory that is still referenced by researchers today, but what does this have to do with design?

One of the biggest challenges for organizations is what happens after the training. Typically, training is seen as an isolated event. Afterward, many learning development professionals and supervisors find themselves asking, “why is the employee not using the information from training” or “why hasn’t the employee’s performance increased following training.” Questions such as this suggest that knowledge transfer did not occur after the employee left the classroom or virtual training session.

In 2020, an estimated 82.5 billion U.S. dollars were spent on training across the United States (Statista, 2020). Organizations today are spending more on training than they ever have in the past, as the numerous benefits provided by investing in employee training and development opportunities continue to be recognized. Yet the question remains, how much of that training being developed is genuinely translating into noticeable positive differences in employee performance?

[Vienna, VA, October 2023] — Radiant Digital is pleased to announce that it has been awarded a 5-year contract by the Department of Health and Human Services (HHS) Administration for Community Living (ACL). Radiant will be providing maintenance, enhancement, support, and technical assistance for the Older Americans Act Performance System (OAAPS). This is a mission-critical platform that collects essential data on programs under Titles III, VI, and VII of the Older Americans Act (OAA), including information on participants, services, and expenditures.