Capturing Continuity of Knowledge Through Cognitive Task Analysis
Most of the work in the US today is mental labor as opposed to manual labor. As individuals get more skilled in their work and become experts, their value to your organization grows. Once an employee reaches relative expertise, their absence (or loss) becomes a significant detriment. But capturing their knowledge allows businesses to reduce the impact of absence substantially. However, effective knowledge capture is difficult because experts tend to have a high omission rate when attempting to detail and record their decision-making.