UX Research and Service Design are both essential element

How do you understand your user? What role does empathy play in the world of design? And once you know more about your users, how do you use that data to inform your designs?

All of these questions are at the heart of the practice of empathy mapping. In this blog, we’ll be exploring what empathy mapping is and how it can help to improve UX design.

In the world of UX and design, a ‘Persona’ is the embodiment of a particular user type. If you work in user experience, you may want to create personas based on the research you’ve done into your customer base to understand who uses your service or product and who might use it in the future.

By creating personas, you will be able to understand your user’s experiences, desires, goals, and behaviors. In this blog, we’ll be exploring everything you need to know about personas in design and how you can create your own engaging personas.

Vienna, VA, July 28, 2022 — Radiant Digital Solutions (Radiant) today announced it has joined the ServiceNow Partner Program to provide implementation and integration services to help its customers recognize continuous value from their digital transformation initiatives. Radiant is accelerating digital transformation with ServiceNow Customer and Employee Experience and with Technology and Operating Excellence engagements.