UX design must often include micro-interaction elements and ways for subtle user interactions. These components make the design more communicative and illustrative while improving its usability. However, user designers must know precisely when and where to include an active motion to enhance usability. For example, on Twitter, pulling down the screen would refresh the content. The screen slides down and bounces back, revealing a spinning wheel. This tells the user that some action has been initiated and is happening at the moment.

Many companies focus on innovation and better ways to represent themselves through their product designs to stay relevant and competitive. UX design is the primary ingredient in the secret recipe to exceptional customer service delivery. According to Win the Customer:

Don’t Make Me Think: A Commonsense Approach to Web Usability author Steve Krug rightly states that, “If you want a great site, you’ve got to test it.” As a designer, you would know that the excellent execution of a bad idea can be a massive waste of time, money, and other resources. Therefore, to distinguish a good from a bad idea initially, you need to test your designs using prototypes. Prototypes are working models of your final product. They help emulate the functionality, look, and feel of the product you’re designing.

UX Research and Service Design are both essential elements of the design process. In many ways, they are closely connected, especially regarding personnel, expertise, and resources. However, there are also a few key differences that separate UX research from service design.

These differences and similarities are worth exploring, especially for those interested in UX design and process development. So, let’s take a closer look

UX Research and Service Design are both essential element

The success of UX designers depends not just on the design quality and appeal but the whole user experience that their design delivers. However, they often overlook their design’s impact and focus instead on individual features and processes. Journey mapping helps deep dive into the user's thoughts, experiences, expectations, opportunities, decisions, negotiations, outcomes, etc., using a timeline of events based on a shared vision. At Radiant Digital, we implement multiple journey mapping exercises to converge visuals, narratives, and KPIs and make UX valuable.

In today’s digital world, the number of connected devices that generate data has increased exponentially. Recent research by IDC revealed that the global data volume would reach 163 trillion gigabytes by 2025. With more businesses relying on this data for decision-making, the design of business dashboards has gained prominence in the past decade. UX designers often need to coherently and visually communicate quantitative data to their teams and users.