Where should you direct your efforts if you’re trying to improve your business? Should you focus on hard skills or soft skills? It is best to have a healthy balance between the two. Still, in recent years businesses have begun to realize the true value soft skill improvement can deliver to their organizational success. In this article, we’ll be highlighting the difference between soft skills and hard skills, examining successful cases of soft skill development in eLearning formats, and finally providing recommendations for creating successful soft skills eLearning training.