Client Overview: Halliburton’s Digital Asset group, supported by Radiant Digital, provides advanced solutions for well construction, stimulation, completion, and production in the oil field. This integration of innovative tools and processes enables real-time data streaming and analysis, bridging diverse scientific and engineering disciplines to optimize well site operations.
Challenge:
Halliburton required comprehensive documentation and training assets to support its complex digital solutions. The challenge was to develop and deliver accurate, user-friendly materials that covered business strategies, technical workflows, and software functionalities while aligning with the company’s agile development cycles and ensuring consistency across various technical disciplines.
Solution:
Radiant Digital implemented a robust support system through dedicated L&D (Learning and Development) team members embedded within Halliburton’s agile project teams. This approach included:
- Embedded Team Model: A project manager team lead, technical writers, instructional designers, and other support roles were integrated into Halliburton’s project teams to ensure seamless collaboration.
- Documentation and Training Development: Radiant created detailed documentation and training materials for workflows, software, tools, and engineering methodologies, tailored to Halliburton’s specific needs.
- Agile Collaboration: Close collaboration with subject matter experts, project managers, and business stakeholders enabled the capture and distillation of complex concepts into clear, actionable information.
- Scalable Resources: Staffing and resources were adjusted according to Halliburton’s development cycles and project demands, ensuring flexibility and responsiveness.
Technologies Used:
- Documentation Tools: Industry-standard documentation and authoring tools were used to create and manage technical content effectively.
- Training Platforms: Training materials and modules were developed using platforms tailored to Halliburton’s technical solutions and workflows.
- Agile Development Frameworks: Agile methodologies were employed to ensure timely delivery and iterative improvements of documentation and training materials.
Outcomes:
- Enhanced Documentation: Radiant delivered precise and comprehensive documentation, essential for field implementations and software configurations.
- Effective Training: Training materials provided by Radiant improved the understanding and use of complex software for both internal and external stakeholders.
- Increased Efficiency: Radiant enabled Halliburton’s internal teams and clients to efficiently interpret and utilize data, optimizing oil field operations.
- Consistent Delivery: Radiant maintained on-time, on-budget delivery of documentation and training materials, adapting swiftly to shifting priorities and deadlines.
Conclusion:
Radiant Digital’s collaboration with Halliburton’s Digital Asset group successfully transformed the delivery of technical documentation and training. By embedding within agile project teams and leveraging a scalable support model, Radiant Digital enhanced Halliburton’s capability to provide innovative, real-time solutions for the oil field. This partnership exemplifies the effective integration of technical communication and training within complex, dynamic environments.
