We are an AI-first digital transformation partner helping enterprises, governments, and institutions achieve better outcomes in complex, mission-critical environments through applied AI and deep digital expertise.
We work in different markets to address industry challenges, produce innovation through delivering capabilities and customer-centric solutions. We use enablers and accelerators to help your organization realize your transformation goals faster, and with positive outcomes.
Process Modernization through Intelligent Automation for a Leading Credit Union
Client Overview
A leading credit union in the United States partnered with Radiant Digital to modernize its document processing operations. With high volumes of inbound documents across multiple channels, the organization aimed to streamline processes, improve accuracy, and enhance operational efficiency through intelligent automation.
Client Challenge
The credit union managed over 100,000 documents daily across emails, faxes, and secure messages, relying heavily on manual, labor-intensive processes. This resulted in:
Inefficiencies in document handling
Slower processing and decision timelines
Heavy dependence on physical documents
Operational complexity and scalability challenges
Our Solutions
Radiant Digital implemented a comprehensive automation-led transformation, leveraging intelligent automation and document processing capabilities.
The solution focused on:
Conducting a detailed current-state assessment and documenting workflows
Developing a future-state roadmap for process modernization
Implementing Kofax Smart RPA to automate manual tasks
Configuring Kofax Transformation Module (KTM) for intelligent document processing
Integrating AI/ML to enhance data extraction and processing capabilities
Optimizing OCR configurations for improved accuracy
Modernizing applications to support automated workflows
Providing RPA training for internal teams
A structured delivery model was followed: Assessment → System Architecture → Implementation & Ongoing Management
Technologies Used
Radiant Digital enabled the solution using:
Kofax Smart RPA
Kofax Transformation Module (KTM)
OCR Technology
AI/ML
Outcomes
The transformation delivered measurable operational improvements:
30% improvement in accuracy, achieving 98% sustained accuracy
Decision-making time reduced from 2 weeks to 3 days
80% reduction in hardcopy documents
90% reduction in postage from branch offices
Improved workflow automation and embedded security
Turning Document Complexity into Operational Efficiency
By transforming manual, document-heavy processes into an automated, intelligent workflow, Radiant Digital enabled faster processing, improved accuracy, and reduced operational overhead, creating a scalable foundation for future growth.
Ready to modernize document-intensive operations and improve processing speed across your organization? Get in touch
