Overview
Newfold Digital, a global leader in web technology solutions, serves more than 7 million customers across 200+ countries. To support its expanding portfolio and deliver a consistent, seamless customer experience, Newfold embarked on a strategic modernization initiative in partnership with Radiant.
Challenge
Through a series of acquisitions, Newfold Digital inherited multiple versions of its Account Manager platform, each designed and operated differently across subsidiaries. This fragmentation resulted in operational inefficiencies, higher development complexity, and inconsistent customer experiences.
To sustain growth and strengthen customer engagement, Newfold required a unified, scalable Account Manager platform to replace its legacy systems. The new solution needed to streamline development, accelerate feature delivery, and provide a modern, consistent experience across all brands.
Solution
Radiant was engaged as Newfold’s AI transformation partner to lead the modernization program. Leveraging AI-powered accelerators, Radiant designed and implemented a scalable Account Manager platform under the AI-RAD Solution 3: Zero Touch Maintenance framework.
The solution delivered a consistent digital experience across subsidiaries, improved operational efficiency, and established a future-ready foundation for global customer engagement.
Technologies Used
- Dynamic Design System
- AI-Powered Code Harvesting
- AI-Powered Code Modernization
- Micro Front-End Architecture
- Digital Handoff Process
- CI/CD Pipeline
- Design Tokenization
Outcomes
The engagement generated significant business impact for Newfold Digital, including:
- 30% reduction in operational costs
- 35% reduction in new feature development costs
- Up to 75% increase in cross-selling activities
- Projected 50% reduction in upgrade costs
Conclusion
Through its partnership with Radiant, Newfold Digital successfully modernized its fragmented Account Manager platform into a unified, AI-enabled system. This transformation not only optimized costs and accelerated innovation but also enhanced customer engagement and positioned Newfold for sustainable, scalable global growth.
