We work in different markets to address industry challenges, produce innovation through delivering capabilities and customer-centric solutions. We use enablers and accelerators to help your organization realize your transformation goals faster, and with positive outcomes.
Scaling Telecom Service Capacity 5x with Intelligent Automation
Client Overview
Verizon required a secure, scalable, and intelligent platform to support its network operations team. The goal was to streamline processes, enhance operational efficiency, and deliver human-like AI interactions.
Challenge
Verizon needed more than traditional RPA. The client required a robust platform combining infrastructure, security, governance, and advanced AI/ML capabilities to manage network provisioning, engineering, service delivery, and assurance efficiently.
Radiant Solution
We developed the Digital Network Assistant (DNA), an AI and RPA-driven platform designed to modernize and optimize Verizon’s network operations.
Key Initiatives:
Conducted Current State Assessment and Process Documentation
Built a Roadmap for Future Enhancements
Selected and Implemented RPA Tools
Delivered Iterative Product Development & Application Maintenance
Integrated AI/ML and Data Science capabilities
Provided RPA Training and Leveraged Emerging Technologies
Technologies Applied:
AI Chatbots & RPA Bots Platform (Dialogflow, UiPath, WebSockets)
500% increase in monthly ticket processing capacity
18% reduction in Mean Time to Resolution (MTTR)
22% reduction in missed SLAs
10x faster processing speed through containerized services
Improved customer experience with intelligent, human-like conversations
Conclusion
Through the Digital Network Assistant, Verizon achieved scalable automation, AI-driven insights, and enhanced service delivery. The platform improved operational efficiency, reduced downtime, and elevated user experience, reinforcing Verizon’s position as a leader in next-generation network operations.
